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SAP Certified Associate - Organizational Change Management Sample Questions (Q78-Q83):

NEW QUESTION # 78
What are typical topics covered by a change story for a cloud implementation? Note: There are 3 correct answers to this question.

A. Benefits and investments
B. Training and enablement offerings
C. Risks and issues
D. Key facts and figures
E. Non-targets

Answer: A,B,D

Explanation:
A change story in SAP OCM communicates the project's purpose and impact. Option A is correct because benefits (e.g., efficiency gains) and investments (e.g., costs) justify the change. Option C is correct as facts and figures (e.g., timeline, scope) provide clarity. Option E is correct because training and enablement are key to adoption, often highlighted in the story. Option B is incorrect-"non-targets" (what's not changing) may be mentioned but isn't typical. Option D is incorrect; risks and issues are managed separately, not in the change story.
Extract from SAP OCM Concepts: The change story includes benefits, facts, and enablement to drive buy- in (SAP OCM Framework, Communication).

NEW QUESTION # 79
What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

A. It delivers input for communication activities, making the implications of the project more tangible.
B. It reveals key project risks that can be integrated into the project's risk management at an early stage.
C. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.
D. It provides an initial systematic overview of the amount and the nature of the upcoming changes.
E. It allows the change manager to derive appropriate activities, focusing the resources on key action areas.

Answer: B,D,E

Explanation:
A high-level change impact analysis (CIA) is conducted early in an SAP project (typically in the Prepare or Explore phase of SAP Activate) to assess the scope and scale of changes. Option A is correct because identifying risks (e.g., resistance or resource gaps) early allows integration into the project's risk management strategy. Option B is correct as it provides a broad overview of change impacts across business units, processes, and people, setting the stage for detailed analysis later. Option D is correct because it helps the change manager focus efforts on high-impact areas, such astraining or communication for affected groups.
Option C is incorrect-while it may indirectly highlight resistance, identifying opponents is a function of stakeholder analysis, not the CIA's primary purpose. Option E is also incorrect; communication inputs are derived from the CIA but are not its core added value-tangible implications are a byproduct, not the focus.
Extract from SAP OCM Concepts: The high-level CIA aligns with SAP Activate's Prepare phase, providing a foundation for risk mitigation and resource allocation (SAP Activate, OCM Framework).

NEW QUESTION # 80
What advice promotes the successful implementation of change enablement activities? Note: There are 3 correct answers to this question.

A. Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well
B. Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked
C. Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups
D. Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities
E. Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities

Answer: A,B,D

Explanation:
Successful change enablement in SAP OCM ensures users adopt the system effectively. Option B is correct because an enablement team with defined roles (e.g., trainer), skills (e.g., content creation), and time ensures professional execution, avoiding ad-hoc efforts. Option C is correct as a comprehensive strategy (e.g., outlining training phases, tools) guides business areas systematically, aligning enablement with project goals.
Option D is correct because integrating enablement into the project plan (e.g., scheduling training before go- live) ensures visibility and prioritization alongside technical tasks.
Option A is incorrect-reporting to the steering committee overcomplicates governance; the enablement lead coordinates with project management, not executives directly. Option E is incorrect; fit-to-standard workshops (Explore phase) involve process owners/SMEs, not the enablement team, whose role is delivery, not needs derivation. SAP OCM emphasizes structure and integration for enablement success.
"Promote enablement success with a skilled team, a comprehensive strategy, and integration into the project plan to ensure effective user preparation" (SAP Activate, Enablement Best Practices).

NEW QUESTION # 81
Why is it important to continuously manage user adoption after the go-live of a new cloud solution?Note:
There are 2 correct answers to this question.

A. Because the insights help to identify hurdles or issues hindering sustained user adoption.
B. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.
C. Because users need to accept and consume new functions and features provided with each release cycle.
D. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.

Answer: A,C

Explanation:
Post-go-live adoption management is critical in SAP cloud projects due to ongoing updates. Option C is correct because cloud solutions (e.g., S/4HANA Cloud) release new features regularly, requiring users to adapt continually. Option D is correct as monitoring adoption identifies barriers (e.g., resistance, skill gaps) for resolution. Option A is incorrect-attitude shifts may occur but aren't the primary focus. Option B is incorrect; infrastructure sizing is a technical concern, not an adoption driver.
Extract from SAP OCM Concepts: SAP Activate's Run phase emphasizes sustaining adoption through feature updates and issue resolution (SAP OCM Framework).

NEW QUESTION # 82
How should a change manager proceed when developing the initial change plan?

A. Consider interdependencies between change management tasks and key project milestones to ensure synchronization with the project plan
B. Use a different planning tool than the project manager to enhance the visibility of change management within the project
C. Only start the development when the available information allows detailed planning to avoid later adjustments
D. Align the initial change plan with the key stakeholders of the impacted business units to ensure their buy-in

Answer: A

Explanation:
The initial change plan, developed in the SAP Activate Prepare phase, sets the OCM roadmap. Option C is correct because considering interdependencies with project milestones (e.g., aligning training with system testing in Realize) ensures synchronization-e.g., if go-live shifts, communication must adjust, preventing misaligned efforts. This integration is vital in SAP Activate, where OCM supports technical delivery. For instance, stakeholder workshops might be timed before fit-to-standard sessions to prepare users, showing how OCM tasks hinge on project progress.
Option A is incorrect-using a different tool (e.g., separate software) risks silos and confusion, not visibility; alignment with the project plan (e.g., same Gantt chart) is standard. Option B is incorrect-waiting for full details contradicts agile principles; the initial plan is high-level and refined later (Explore/Realize), as early info is often incomplete. Option D is incorrect; while stakeholder alignment is valuable, it's a follow-up to ensure execution, not the development process, which focuses on planning first. SAP OCM prioritizes integration over isolation.
"Develop the initial change plan by considering interdependencies with project milestones, ensuring OCM activities synchronize with the overall implementation" (SAP Activate, Change Plan Development).

NEW QUESTION # 83
......

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